Does it have a face? If so, we can print it! We love critters of all types. While some of our designs are specific to humans, dogs, and cats, we have tons of fun, printed designs for you to choose from and purchase.
Unfortunately, we can’t provide a proof before ordering because our designers have to personally set up your image and crop out your loved one’s face, but rest assured that if there are any issues, we’ll send you an email for a new image.
We crop the photo for you! Just send us a high-quality, head-on photo of your loved one and we’ll crop out the background details so only the face is featured on your product!
If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.
Ordering and Payment
We will be happy to help you change your color, size, picture, or cancel/refund the order - just fill in the Contact Form below as soon as possible with your order number, email address, and your desired changes. Changes/cancellations to orders will only be accepted before an order is put into production.
For Made-to-Order Personalized Products, we may not be able to cancel or change your order once your items have been put into production. This would mean that the designing and shaping has started. To cancel or change it, would mean a charge of $9 customization fee per item, because the item is made to order and can no longer be sold as new.
If you need to change your shipping address, we can help right up until the order is shipped. Please send us a message below with the current shipping address on file and the address that you would like to change it to.
Please review our Return Policy here if you have other questions regarding this subject.
We accept all major credit cards. Please note that all of our prices are listed in USD and your card will be charged in your respective currency.
If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.
Product Questions
We use a process called sublimation. Our apparel is defined as “no feel.” This means you cannot feel any ink or cracking on your custom products since the product itself is dyed.
We provide standard size. The foot length of standard size is 8.27 in and rich of elastic, they fit for 95% of all adults on tested.
- For our socks, machine-wash them inside-out with cold water and tumble dry on low heat or line dry. Using a mild detergent and avoiding the use of fabric softener and dryer sheets will allow for long-lasting results. These instructions are for the best result possible. Washing our socks with like colors as you normally would your other clothing will not affect the quality of your socks in any way.
- For our mugs, hand-wash them with a mild dish liquid. Our mugs are dishwasher safe, but we recommend hand-washing to ensure long-lasting use of your new custom mug.
If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.
Shipping Questions
Typically, it takes about 3-5 business days for our socks, boxers and blankets to be produced and sent out. Once shipped, USPS will deliver continental US orders in 3-5 business days. Shipping is currently available only to US, AU, UK, CA and other 35+ countries address as of the moment and delivery time is around 7-10 working days.
Please note that during the holidays our production time may vary.
After placing your order, you may not change your shipping from domestic to international and vice versa.
Free shipping over $69.
International shipping is our top priority and as of the moment we can ship orders to 30+ countries, e.g. US, CA, AU, and UK, etc. All destination can be found upon checkout. If you are not sure whether we could ship to your country, please send inquiry to our customer service team at FaceSocksUSA@Gmail.com
NOTE: All prices on our site are USD. Once you complete your transaction, it will charge your card in your respective currency.
If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.
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- Customer service email: cs@myfacesocks.com
- We are experiencing high volume of calls resulting to busy circuits. We recommend that you contact us through email or live chat or by clicking the "Contact Us" button. Please note: 1. Once your request is submitted successfully, you will receive an auto reply within 1-2 mins to acknowledge receipt. If you have any difficulties in receiving this auto reply, please check the email address used or your spam folder. 2. Please do not create additional inquiries regarding the same issue and give our Customer Support up to 24 hours to respond to your emails or tickets.
- Address: RM D 10/F TOWER A BILLION CTR 1 WANG KWONG RD KOWLOON BAY KL,Hong Kong,528437